Refund policy

Last Updated: September 17, 2026

We at Kailo (“Company,” “we,” “us,” or “our”) want you to feel confident in your purchase. This Return & Refund Policy explains your rights and obligations regarding returns, refunds, and exchanges for products purchased from our website, www.kailobar.com (the “Site”).

1. Kailo Taste Guarantee (First Order)

We would rather you try Kailo than wonder about it. If this is your first Kailo order and you do not love it, email us at sri@kailobar.com within 30 days of your order date and we will refund that order in full. You do not need to ship anything back, and you can keep the bars.

  1. Who it covers: First-time customers, on their first Kailo order only.

  2. How long you have: 30 days from the date of your order.

  3. What you get: A full refund of that order, including shipping, issued to your original payment method.

  4. What we need: Your order number, and a sentence about what did not work for you. Honest feedback is the whole point.

  5. Limit: One guarantee refund per customer.

If you are a returning customer, or your order falls outside this guarantee, the standard return terms in the sections below apply.

2. Eligibility for Returns

  1. Time Frame: We accept returns within 14 days of the original purchase date.

  2. Condition of Items: Items must be unused, unopened, and in the same condition in which you received them. Due to the nature of our snack products, we cannot accept returns of opened or partially consumed items under these standard return terms. Opened bars may still be eligible for a refund under the Kailo Taste Guarantee in Section 1.

  3. Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process a return.

3. Non-Returnable Items

Certain products may be non-returnable, such as:

  • Promotional Items: Items marked “final sale” or “non-returnable.”

4. Return Process

  1. Contact Customer Support: To initiate a return, please email us at sri@kailobar.com with your order number and reason for the return.

  2. Shipping Instructions: We will provide you with the return shipping address and any necessary documentation.

  3. Return Shipping Costs: Customers are typically responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  4. Inspection: Once we receive your return, we will inspect the item. If it meets our return criteria, we will process your refund or exchange.

5. Refunds

  1. Refund Method: Approved refunds will be applied to the original payment method.

  2. Processing Time: Please allow 5 to 7 business days after we receive your return for the refund to appear on your statement. Processing times can vary by payment provider.

  3. Shipping Charges: Original shipping costs are generally non-refundable, unless the return is due to our error.

6. Exchanges

  1. Defective or Damaged Items: If your product arrives damaged or defective, please email us at sri@kailobar.com within 48 hours of delivery. Provide photos of the damage if possible, and we will work with you on an exchange or refund.

  2. Different Items or Flavors: For a different item or flavor, please follow the normal return process for a refund, then place a new order for your desired product.

7. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company, as processing times may vary.

  • If you’ve done this and still have not received your refund, please contact us at sri@kailobar.com.

8. Governing Law

This Return & Refund Policy and any related disputes shall be governed by the laws of the State of Illinois, without regard to its conflict of law provisions. Any claims arising out of or related to this Policy shall be brought exclusively in the state or federal courts located in Illinois.

9. Contact Us

For questions about returns, refunds, or exchanges, please reach out to us at:

Kailo
135 N Kedzie Ave, Chicago, IL 60612
sri@kailobar.com