Processing Time
Orders are typically processed within 3-5 business days after you place your order.
Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
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Shipping is free on every order. No minimum, no code required.
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Delivery estimates depend on the selected shipping method. Generally, domestic shipments take approximately 2-7 business days.
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Once your order has shipped, you will receive a tracking number via email to monitor its status.
International Shipping
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At this time, we do not ship internationally.
Shipping Delays
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While we strive to ensure timely delivery, we are not responsible for delays caused by factors outside our control (e.g., carrier delays, weather conditions, or customs clearance).
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If you experience a significant delay in receiving your order, please contact us at sri@kailobar.com so we can assist in resolving the issue.
Return & Refund Policy
Kailo Taste Guarantee (First Orders)
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If you do not love your first Kailo order, email us at sri@kailobar.com within 30 days of your order date and we will refund it in full.
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You do not need to send anything back, and you keep the bars.
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The guarantee covers your first order only, one per customer. The terms below apply to all other orders, and to merchandise and accessories.
Eligibility
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For orders not covered by the taste guarantee above, we offer returns and exchanges on most products within 30 days of purchase, provided the item is in its original, unused condition, with all packaging intact.
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Proof of purchase (e.g., order number, receipt) is required to process a return or exchange.
Return Process
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To initiate a return, please contact our Customer Support at sri@kailobar.com with your order details and reason for return.
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Once your return is approved, we will provide instructions on how and where to send your package.
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The customer is responsible for return shipping costs unless the return is due to our error (e.g., a defective or incorrect item).
Refunds
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Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
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If approved, your refund will be processed within 5-7 business days back to your original payment method. It may take additional time for your bank or credit card company to post the refund.
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Because shipping is free on every order, there are no shipping charges to refund.
Exchanges
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You can request an exchange during your initial return request, and we will do our best to accommodate your needs based on product availability.
Damaged or Defective Items
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If you received a damaged or defective item, please contact us immediately at sri@kailobar.com, including a photo of the damage or defect. We will work quickly to resolve the issue by arranging a replacement or refund.
Contact Us
For any questions related to shipping or returns, please reach out to us at:
Kailo
135 N Kedzie Ave, Chicago, IL 60612
sri@kailobar.com
