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Support

Questions people actually ask.

Everything we get asked, answered straight. If yours is not here, email sri@kailobar.com and you will hear back from me, not a help desk.

Orders and shipping

Do you offer free shipping?

Yes. Free shipping on every order, with no minimum.

How long will it take to get my order?

Orders leave our facility in 3 to 5 business days, and transit is usually another 2 to 5 business days. You will get a tracking number by email as soon as it ships.

We are a very small team, so an occasional delay happens. If yours is taking longer than that, email sri@kailobar.com and we will find it.

What shipping carriers do you use?

USPS or UPS, whichever gets to you faster from where we are shipping.

Do you ship internationally?

Not yet. We ship within the United States only.

Can I track my order?

Yes. A tracking number is emailed to you as soon as your order ships. If you cannot find it, check your spam folder or email us and we will resend it.

I want to change or cancel my order. Is that possible?

If it has not shipped yet, email sri@kailobar.com and we will take care of it. Once it is on its way we cannot pull it back, but the taste guarantee still covers you.

What if I don't like them?

Email us within 30 days of your first order and we will refund it in full. Nothing to send back, and you keep the bars. One per customer, first order only, and it does not cover merch. Full terms are on our shipping and returns page.

My order arrived damaged or something is missing.

Email sri@kailobar.com with a photo and your order number and we will make it right. No need to send anything back.

My bars arrived soft or melted. What do I do?

There are no preservatives or stabilizers in these, which means heat gets to them. Thirty minutes in the fridge and they firm right back up, with no change to how they taste. If they arrived in bad enough shape that you would not want to eat them, email us.

What payment methods do you accept?

Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Shop Pay. All transactions are billed in US dollars.

Subscriptions

Do you offer a subscription?

Yes, a monthly subscription on every pack. Subscribers save 10% on every order, and you can skip or cancel anytime.

How do I skip, pause or cancel my subscription?

Use the manage subscription link in your order confirmation email, or email sri@kailobar.com and we will handle it for you. No phone call, no hoops.

Can I change which pack I get on my subscription?

Yes. Email us before your next order date and we will switch it to whichever flavor or size you want.

The bars

How many bars come in each box?

The Kailo Intro Pack is 6 bars, two of each flavor. A single flavor 12 pack is 12 of that one flavor. The Variety Pack 12 is 12 bars, four of each flavor. The Variety Pack 36 is 36 bars, twelve of each flavor.

Which flavor should I start with?

The Intro Pack. It is 6 bars with two of each flavor, so you can taste all three before committing to a full box. If you already know what you like: Walnut Brownie is the dessert one, PB&J is the crowd pleaser, and Oatmeal Chai is the closest thing here to breakfast.

Do you sell single bars?

Not online. We bring singles to events and trade shows, but online the smallest option is the 6 bar Intro Pack.

Where does the protein come from?

Organic pea protein and organic brown rice protein. Together they give you a complete amino acid profile, and every bar has 14 to 15g of protein. No whey, no soy, no collagen.

How are your bars sweetened?

Organic medjool dates, plus organic raisins in the Oatmeal Chai. That is it. No added sugar, no artificial sweeteners, and nothing you need to look up like allulose, erythritol or maltitol.

Do your bars need to be refrigerated?

No. They are shelf stable at room temperature. The fridge is optional and mainly useful in hot weather or if you like them firmer.

What is the shelf life, and how should I store them?

Up to 8 months. Store them at room temperature away from direct sunlight. The fridge or freezer will keep them good even longer, and a frozen bar thaws in a few minutes.

Is Kailo made with seed oils?

There are no refined or processed seed oils in these. You will not find canola, soybean or refined sunflower oil.

To be precise, because people ask: every flavor contains organic sunflower butter, which is whole sunflower seeds ground into a butter, the same way peanut butter is made. It is a whole food, not a refined oil. The rest of the fat in a Kailo bar comes from nuts, seeds and cacao butter.

Does Kailo contain gluten?

We do not use any gluten containing ingredients. No wheat, no barley, no rye, and the oats we use are organic rolled oats.

Two things to be straight about: Kailo is not certified gluten free, and our bars are made in a shared facility that also handles wheat. If you have celiac disease, that is worth knowing before you order.

What allergens do Kailo bars contain?

Walnut Brownie contains walnuts. PB&J contains peanuts. Oatmeal Chai contains no declared allergens.

We do not use dairy, soy or gluten containing ingredients in any flavor. All three are made in a facility that also processes peanuts, tree nuts, wheat, dairy and soy, so if you have a severe allergy, please take that into account.

Do kids like them?

They do. The most honest review we have gotten came from my 6 year old niece Anya, who said, “It’s yummy!”

Two practical notes. Walnut Brownie has walnuts and PB&J has peanuts, so check for allergies first. And a full bar is portioned for an adult at 14 to 15g of protein, so for a smaller kid half of one usually does the job.

Are your products certified organic?

Not yet. We use organic ingredients wherever we can, and we are working toward certification as we grow.

Are your ingredients non-GMO?

Yes. Nothing in a Kailo bar comes from a genetically modified source.

Are your bars certified Kosher?

No, Kailo is not certified Kosher.

Retail and wholesale

Where can I buy Kailo in person?

Check our store locator for the cafes, clubs and shops carrying us right now. The list grows often, so if we are not near you yet, it is worth checking back.

Do you sell wholesale?

Yes. We work with golf clubs, cafes, gyms, hotels and specialty grocers. Email sri@kailobar.com with a little about your business and we will send over everything you need.

Still stuck? Email sri@kailobar.com.

Find your favorite.

Three flavors, real ingredients, no added sugar. Free shipping on every order.

Free shipping on every order. If you don’t love your first order, we refund it.